The Mail Room

I can't seem to figure out why the mail room at my company seems to be totally incapable of delivering the mail.

It seems that they should know where to pick up and then deliver the mail, but for some reason there's something that happens in between pickup and delivery that makes it so nothing gets anywhere. And on the off chance that they actually bring something over, I have to direct the mail room guy to the proper mail box, or building in some cases. This is their JOB.

I had to wait 4 days between getting the first and the last of 2 boxes, all while being told it either isn't in the mail room at all and has never been, or that it's been delivered and i must have lost it. Because it couldn't possibly be that the people hired to deliver the mail don't feel like bringing a box across the street.