I have a CVS Extra Care Card (do not get me started on those receipts), and when paying for 2 prescriptions, my receipt prints out and has a customer survey number on it. So the pharmacy tech tells me I won a prize! Yay! So the head pharmacist comes by to give me a little gift bag, and attached is a cheat sheet for the best answers to the survey. Holding on to both of my prescriptions, she asks me if there's any reason I'd give a bad review. I told her the truth, that they need a line on the floor to keep the next person in line back from the counter when picking up or dropping off medications. (I had a hoverer when discussing a rather sensitive medication) She said she'd bring it up to the managers, district managers, and corporate. Then she asked a few more times if there was anything else she could address before I called in. ("Is there anything else that would cause you to give us a bad review?" was her phrasing) I said no, that everything's usually fine, and she finally handed me my prescriptions, reminding me to read the handout and call in.
I've never had a single complaint, and I know the hoverer wasn't their fault, but the YOU WON A PRIZE thing is shady. I do not like being bullied or bribed for my opinion, and I especially resent her keeping my medication back until she was able to give the whole spiel.
If anything, I would have ignored the survey entirely, but now I want to let them know how distasteful this practice is and how little I appreciate being pandered to.
Oh, and the gift bag? Travel tissues, travel cotton swab pack, and CVS brand chapstick. Just in case anyone was wondering. It takes a lot more than that to bribe me. Next time they should toss in some Vicodin and then they'll get the best review I can imagine.
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1 comment:
interesting post. I would love to follow you on twitter.
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